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First login

After Abiquo is installed, by default you can access the platform through the web interface.

The Abiquo client is compatible with the latest versions of major web browsers. For more details, see Abiquo infrastructure guide#User Interface.

Enter this URL in your browser:

https://<server-domain-name>/ui

Then enter the User "admin" and the Password supplied by Customer Support.   

If you have installed the platform from an OVA file, the default logins are:

  • Users & Organizations:

    • Enterprise: Abiquo

    • Cloud Administrator (Complete access to all functionality)

      • Username: admin

      • Password: xabiquo

    • Enterprise User (Virtual applications only)

      • Username: user

      • Password: xabiquo


Edit your user account details

After you log in, you may need to edit your user account to update your details:

  1. Click the User icon in the lower left-hand corner of the screen

    User icon menu
  2. From the menu, select Edit user

  3. Change your Password

  4. To receive VM passwords, login authentication codes, and email notifications, enter your E-mail address and Phone number

    Edit the general details of your user account
  5. Go to Advanced and add your Public key for remote access to VMs

     Add a public key for remote access to VMs

If you are using a single sign on, you may need to ask your system administrator to update your details.

Since 6.2.2, if you edit your user account, you require to type the password to change the email (as well as we want to change your own password).


The main menu

To access different sections of the platform, use the main menu buttons on the left of the screen.

The Abiquo main menu is on the left side of the UI

To display the names of the sections, move the mouse over the main menu section.

Mouse over the main menu to display section names

Obtain a trial license

To obtain a trial license, please send an email to license at abiquo dot com

Please include the following license registration details:

  • Name

  • Surname

  • Email for license registration

  • Phone

  • Company


Add a license

To add a license to the platform:

  1. Go to Configuration → Licenses

  2. Click the + Add button at the bottom of the screen

  3. On the Add license popup, paste the license in the License key field and click Save

The platform will display your license details in the Configuration tab, including the enabled plugins, support for scaling groups, available cores, and expiration date for each license.

Configure licenses for the Abiquo platform

To delete a license, select it and click the trash delete button.


Error messages and logs in the UI

At some point you may see a warning "toast" message in the bottom right-hand corner of your screen. This message will pop up and stay on the screen until it is clicked, or for a few seconds only. 

A popup error message in Abiquo

To review the messages that have appeared in the UI during the current session, click the user icon at the bottom left of the screen and select Logs.
A popup will open with details of recent error messages. You can copy error message text from this popup. Further details of any events in the platform can be found in Events view


Refresh the display in the UI

By default in Abiquo, the data on the screen will automatically refresh every 10 minutes. 
There is a separate refresh interval of 5 seconds for when you deploy VMs. 

As you are working in Abiquo, to manually update the screen to display the latest data from the API, click the Refresh button in the top right-hand corner of the screen.

Refresh the display of the Abiquo UI


Help using Abiquo

To open the help page for a dialog in Abiquo, click the help '?' button in the top-left corner of the dialog. 

An Abiquo dialog with a help button in the top left corner

To open the Abiquo tutorials available for your user role, click the user icon at the bottom left of the screen and from the menu, select Tutorials.

To open the cloud platform documentation, click the Documentation icon. Or click on the help icon in the top left corner of any dialog box.


Troubleshooting first login

When you connect to the Abiquo server, make sure you are using the correct protocol for your server (HTTPS).
The Abiquo client will download to your browser.
If you cannot log in and there is no problem with your user account, there may be a problem with the connection to the Abiquo Server.
Check the UI configuration of the API in the client-config-custom.json file ("config.endpoint":"http://<serverIPaddress>/api",). See Configure Abiquo UI.
There could also be a problem with the connection to the Abiquo database. Check that MySQL is running and check the jdbc connection details.


Support

To display the Abiquo Support contact information, click on the user icon at the bottom left of the screen and select Support.

The default message is:

Designated Support Contacts can raise support tickets here.
If you are not a Designated Support Contact, please contact your organization's support personnel to obtain support for this product.

The word "here" is linked to http://support.abiquo.com


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