This page describes how administrators can control user access to the platform.
For details of how administrators can control user access within the platform, see Manage Roles and Manage scopes
Suspend or enable a user account
If you need to stop a user from working with or logging in to the platform on a temporary basis, you can suspend the user account. To suspend a user account: Go to Users Select a user Click the pencil edit button. The user dialog will open Go to Advanced, and unselect the Activated checkbox The platform will suspend the account. When a user account is suspended, the platform will log the user out immediately. Be careful not to disable your own account! Fortunately, the main cloud administrator account cannot be disabled. To enable the user account again, select the Activated checkbox. If the user makes too many failed login attempts, the platform will automatically suspend their account for the account lock duration or until it is enabled by an administrator.
Manually reset a user password
If a user cannot automatically reset their password or if the user account is locked for too many password attempts, you can manually reset the password and unlock the account. To manually reset a user password: Open the Users view and select the user Click the Edit button at the top-right of the Users page. The user form will open. Enter the new password Recommended: go to Advanced and select the checkbox to Reset password on next login If the user account is locked and you wish to unlock it, go to Advanced, and select the Activated option Click Save. If the user is currently logged in, they will be automatically logged out when you save a new password, The user password will be reset. Notify the user of their new password.
Put a user on the notifications list
Restrict user access to the platform by networks
Prevent users from editing their account details
By default, users can edit their own account details by going to Main menu → User icon menu → Edit user.
Control access to users view
To display the Enterprises list on the left side of Users view, your user role must have the privilege to Manage users of all enterprises. The user can select an enterprise to edit its users. By default, only the Cloud administrator role has this privilege.
To switch directly to different enterprises your user role must have the Allow user to switch enterprise privilege. You can select the enterprise name and click the Switch enterprises button, as in Home view.
You can view and manage users of the enterprises in your user scope. And you can share resources with tenants in scopes beneath your scope.
A Tenant admin role might not have the privilege to Manage users of other enterprises. In this case, you can only display and manage users of your own enterprise.
